Refund policy

Return, Exchange, Refund & Cancellation

All images on the website are enhanced during the post-production process. Actual product colors may vary.

All returns must be postmarked within 5 days of product delivery.
All returned items must be new, unused, and in their original condition.
Returns will not be accepted if the brand tag or plastic seal is removed from the product.
Pickup will be attempted twice. If unsuccessful, you will need to return the shipment to our address.
Reverse pickup is dependent on the availability of the service in your area.
Issues related to quality or quantity must be reported within 24 hours of delivery for prompt resolution.
COD shipping charges are non-refundable.
A 150 INR logistics charge will be deducted as part of the refund process.

To return an item:

Please raise a request at https://overlaysnow.com/apps/return_prime with a clear photo or video where brand tag and plastic seal should be visible.
Once the return is approved, your order will be picked up within 4-5 working days.
The refund process will begin after the returned product is received and inspected.
Refunds typically take 3-5 business days to appear in your original form of payment.

Items must be returned with all tags attached.
The product must be unworn, unused, and unwashed, in the exact condition received.
Gift cards and store credit remain valid for a lifetime.
Gift cards are non-refundable and cannot be transferred to a bank account.

Orders cannot be canceled once shipped. If eligible for return, you may return the item in accordance with our return policy.
Refusing to accept your order at delivery will be considered a return, and a refund will be processed as per the return policy.
Orders can be canceled before they are shipped by visiting the "My Account" page or contacting customer support.
Pre-orders: Cancellations are allowed within the first 24 hours of ordering. Beyond this period, cancellations cannot be processed.

All exchange requests must be raised within 7 days of product delivery.
Items must be new, unused, and in their original condition, with all original tags and packaging intact.
Exchanges will not be accepted if the brand tag or plastic seal has been removed.
A reverse pickup will be attempted twice. If both attempts fail, the customer will be responsible for sending the item back to our return address.
Reverse pickup is subject to service availability in your area.
Any issues related to quality or quantity must be reported within 24 hours of delivery for prompt assistance.
Exchange refusals post shipping your exchange product will incur a deduction of INR 200/- from your refund. Kindly place an exchange request only if you wish to go ahead with it

Returns or exchanges are not available for international orders.

Please note, if you exchange your product for a lower-value item, no refund will be issued for the remaining amount. We recommend opting for a return instead and choosing a gift card as your refund mode, so you can use the leftover value in your next purchase